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  • Company: EC GIFTS LLC
  • E-mail: info@ec-gifts.com
  • Tel: 001-4086189112
  • Address: 818 Clara Drive, Plao Alto, CA 94303
FAQs

Q: What is different about EC Gift compared to the other corporate gift vendors?
A: We firmly believe that gifts should be used as marketing tools relevant to your company's image, marketing strategy, advertising campaign or product launch. Thus, our personalized corporate gifts ideas are designed to be unique, effective and affordable marketing tools that will meet your needs. With 10 years experience in this industry, we have the experience, infrastructure and the expertise that sets us apart.

Q: How are corporate gifts an effective marketing tool?
A: Gifts create a WOW factor at events, product launch or any other occasions, and give your target audience a tangible object linked to your company or product. This coupled with functionality, will ensure that your company or product will remain in the memory of your target audience through the use of your gift . In such a manner, we believe that gifts are an effective marketing and advertising tool for any corporation.

Q: Are the prices on this website a fixed price?
A: The unit prices listed on our website is merely an estimate. Overall prices will have to depend on quantity, printing and packaging requirements of the corporate gifts. Contact us to get a free consultation and an accurate quotation.

Q: Are there any design fees?
A: No. We provide you with proposals of relevant gifts to suit your objectives, the designs are free of charge if you use our custom made gifts that we purposed. Please note that all custom made gifts are copyrighted by EC Gift.

Q: Are all of your products available on this website?
A: No, our personalized corporate gifts are suited to our clients and their needs, as such we constantly come up with new products and premium gift ideas. The website merely gives you a general idea of our past projects. If you have a gift idea for your company in mind, do contact us for a consultation.

Q: Can you guarantee the quality of your products?
A: We have direct and full control over the manufacturing process and allows us to guarantee the quality of our gifts. That being said, we have gone a step further by having a second quality control in our warehouse before it is packed and shipped to you.There are two stages to ensure quality control, the first, as mentioned earlier, is done during the production process, where our staff in China will personally overlook the manufacturing process. The second round of quality control is conducted at our central warehouse in Shanghai where we conduct a second round of quality control on each and every product before repacking them for shipment.
Throughout the entire process, we constantly keep our clients with regular updates to give our clients a peace of mind.

Q: Do you have a guarantee policy?
A: Yes. With our stringent quality control, we guarantee a high quality for our unique corporate gifts. However, if a defect does occur, we will replace them as soon as possible at no additional charge.

Q: Do you provide temporary storage if we cannot house our gifts?
A: Yes, we do provide temporary storage within a short period of 1 month in our Shanghai warehouses. You can distribute your corporate gifts to your regional offices using your international courier account or your appointed sea forwarder in worldwide.

Q: What is the general method for delivery of the items?
A: Gifts are shipped via your preferred ocean freight and on land delivery would be made through your choice of courier. We can also help distribute your products via airfreight if you choose to do so, using your international courier account. Special arrangements can also be made if you wish to distribute premium gift items to several regional offices. Do contact us if you have any enquiries about the delivery process.

Q: Do you welcome international orders?
A: Yes, we serve international clients. Some of our international clients come from the US, Japan, Taiwan, Malaysia, Ireland, Korea and Indonesia.

Q: What forms of payment do EC Gift accept, especially for international orders?
A: At this point of time, we only accept Telegraphic Bank Transfer. However, do contact us if you like to enquire about another mode of payment.

Q: Can we customize the sizes or color of the corporate gifts instead of the ones provided here?
A: Yes, however it depends on the quantity ordered. If your quantity meets the minimum order quantity, we can create a customized mould and change the color and/or size of the personalized corporate gifts.

Q: Can I mix and match different item orders to fill up the Minimum Order Quantity (MOQ)?
A: Custom arrangements can be made, however the minimum-order quantity (MOQ) for each specific product varies. Contact us for more information regarding your specific request.

Q: Will my order information be kept private and confidential?
A: Yes. Order information of our clients are kept private and confidential.

EC Gifts is a company with several years of professional experiences in corporate gifts and premiums customization. We have a 500 products database to offer, and have served many world best multinational enterprises in global. We guarantees the high quality level of promotional product sold to our clients. Over the years, we've been reinforcing our QA/QC system to ensure the quality level of all our products, which includes, Factory Audit, On-Site Production Inspection, Third Party Testing(TüV, SGS,BV etc.)etc. | Privacy Policy
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